Question 1

How can I get a quote for my custom printing order?

Accepted Answer

You can request a quote by filling out our online form with details about your order, including the type of apparel, quantity, and printing requirements.

Question 2

Do you offer bulk order discounts?

Accepted Answer

Yes, we provide discounts on bulk orders. The more you buy, the more you save. Contact us for a customised quote based on your specific requirements.

Question 3

Does my quote include shipping?

Accepted Answer

If you have provided a valid shipping address with your quote request form submission, we will include the shipping costs in your quote.

Question 4

How long does it take to receive a quote?

Accepted Answer

Generally, you will receive a quote within the same day or the following day, depending on our workload.

Question 5

How long is my quote valid for?

Accepted Answer

Quotes are typically valid for 30 days from the date of issue. If you need more time, please let us know, and we can discuss an extension.

Question 6

What types of blank apparel do you offer?

Accepted Answer

We offer a wide range of blank apparel, including t-shirts, hoodies, sweatshirts, polo shirts, and more. All our products come in various sizes and colours.

Question 7

Can I order samples of the blank apparel?

Accepted Answer

Yes, you can order samples to check the quality and fit before placing a bulk order. Please refer to our sample order policy for more details.

Question 8

How to pick the correct size?

Accepted Answer

Choosing the right size is crucial for a perfect fit. We provide detailed size charts on each product page to help you select the correct size. If you're unsure, feel free to email us at sales@blanksandprint.co.nz for guidance.

Question 9

What is you return policy?

Accepted Answer

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 10 days from the date of delivery. For more information, please check our return policy here.

Question 10

Are your products ethically sourced?

Accepted Answer

We prioritise sourcing from suppliers who uphold ethical and sustainable practices. Our aim is to offer high-quality products while promoting responsible sourcing.

Question 11

What payment methods do you accept?

Accepted Answer

We accept various payment methods including major credit cards, bank transfers and our 'Buy Now, Pay Later' options. We do all transactions electronically and does not handle cash payments.

Question 12

Is payment required before my order is printed?

Accepted Answer

Yes, full payment is required before we start the printing process. This policy helps us manage production efficiently and ensures that your order is processed without delay.

Question 13

Can I cancel my order?

Accepted Answer

Once you have accepted and paid for your quote, we are unable to cancel your order. This is because we start production and buy materials based on your confirmed order. Please make sure everything is correct before you complete your payment.

Question 14

Where are you based?

Accepted Answer

We operate as an online apparel business based in Pukekohe, Auckland. We deliver our products nationwide across New Zealand, ensuring quality and timely service for all our customers.

Question 15

What are your shipping costs and standard delivery time?

Accepted Answer

Shipping costs vary based on your location and the size of your order. You can view the shipping fees during checkout after entering your delivery address. For more information about shipping rates and delivery time, please refer to our shipping policy.

Question 16

Can I track my order?

Accepted Answer

Yes, once your order is shipped, you will receive a tracking number via email so you can monitor the delivery status.

Question 17

Is there an option for pick up?

Accepted Answer

We’re an online-only store for blank apparel, which helps us keep prices down for you. But if you're ordering DTF transfers or custom-printed apparel, you’re welcome to pick them up. We’ll let you know once your transfer is ready for pick up.

Question 18

Why do I get separate deliveries for apparel and DTF transfers?

Accepted Answer

Our blank apparel ships straight from our supplier's distribution centre for speedy delivery, while your transfers are handled by us—you can pick them up or have them sent to you. This setup helps us get each item to you in the best way possible!

Question 19

What types of printing do you offer?

Accepted Answer

We offer high quality DTF (direct to film) and HTV (heat transfer vinyl) printing. Each method has its benefits depending on your needs.

Question 20

Can I see a sample of my design before production?

Accepted Answer

Yes, we provide digital mockups for approval before starting the production process.

Question 21

What is the minimum order quantity for custom printing?

Accepted Answer

Custom printing starts at a minimum of 5 items.

Question 22

How long does custom printing take?

Accepted Answer

Custom printing generally takes 3-7 business days once artwork approval and payment are received.

Question 23

Can I print on multiple locations of the apparel?

Accepted Answer

Yes, we offer printing on multiple locations such as front, back, sleeves, and more.

Question 24

Do you provide printing on customer-supplied garments?

Accepted Answer

Yes, we can print on garments you provide. Please contact us for more details.

Question 25

What file formats do you accept for artwork?

Accepted Answer

We accept various file formats, including PNG, EPS, SVG, PDF, AI, JPG. For the best quality, we recommend providing vector files.

Question 26

How can I submit my artwork for printing?

Accepted Answer

You can submit your artwork through our quote request form or by emailing it directly to us. For more information and steps on how the process works, please refer to our graphic design services page.

Question 27

Can you help with creating or modifying my design?

Accepted Answer

Yes, we offer design services to help you create or modify your artwork. Contact us at sales@blanksandprint.co.nz or refer to our graphic design services page for more information.

Question 28

What if I’m unsure about the quality of my artwork, e.g. low resolution?

Accepted Answer

If you're unsure about the quality of your artwork, feel free to send it to us for a review. We can provide feedback and recommend any necessary adjustments to ensure the best print quality.

Question 29

Do I own the artwork you create for me?

Accepted Answer

Yes, once you’ve paid your invoice and the project is complete, the artwork we create for you is yours. We can provide the final files in any format you prefer.

Question 30

What are DTF transfers?

Accepted Answer

DTF (Direct to Film) transfers are a cool way to print designs onto fabrics. You print your design on a special film, then transfer it onto clothing or other fabric items using a heat press.

Question 31

What’s the difference between DTF transfers and other print methods?

Accepted Answer

DTF transfers are a great option because they allow for full-color prints, are durable, and can be applied to a variety of fabrics. Unlike screen printing, no setup costs are involved, and unlike vinyl, it’s easier to work with intricate designs.

Question 32

How do I use the DTF transfers?

Accepted Answer

Simply heat press the transfer onto your garment! You'll need a heat press machine (or similar setup) to apply the design. Just follow the instructions on time, temperature, and pressure.

Question 33

Can I use DTF transfers on any fabric?

Accepted Answer

DTF transfers work on most fabrics like cotton, polyester, and blends, but we always recommend testing on a small piece first, especially if you're working with a unique or delicate fabric. This way, you can make sure the transfer applies well and the fabric holds up before going into full production. Testing helps avoid any surprises!

Question 34

How durable are DTF transfers? Will they crack over time?

Accepted Answer

DTF transfers are super durable! When applied correctly, they can last a long time without cracking or peeling. The key is following the right application instructions, especially with time, temperature, and pressure. As long as you care for your garment—washing inside out in cold water and air drying—you should have no issues with cracking.

Question 35

Can I customize DTF transfers with my own design?

Accepted Answer

Absolutely! You can send us your design, and we'll print it as a transfer for you to apply to your own garments.

Question 36

How do I know what size transfer to order?

Accepted Answer

We offer different sizes, so just measure the area of your garment where you want to apply the design. If you need help, reach out to us, and we’ll guide you!

Question 37

What file types and resolution do I need to send for custom DTF transfers?

Accepted Answer

We accept common file types like PNG, JPEG, or vector files (AI, EPS). For the best quality print, please send high-resolution files—300 DPI (dots per inch) is ideal. The higher the resolution, the sharper and clearer your design will be when printed. If you're unsure about your file, just send it over, and we'll let you know if it works!

Question 38

What if I don’t have a heat press?

Accepted Answer

No worries! While a heat press gives the best results, you can still use a household iron to apply DTF transfers. Just make sure to follow the instructions carefully (temperature, time, and pressure are key) for the best outcome. If you plan to do a lot of transfers, though, investing in a heat press might be worth it for quicker and more consistent results.

Question 39

Can I get a sample before placing a big order?

Accepted Answer

Yep! We offer free samples so you can check out the quality before committing to a larger order.

Question 40

What’s the minimum order for DTF transfers?

Accepted Answer

We don’t have a strict minimum! Whether you need just one transfer or a bulk order, we’ve got you covered.

Question 41

Do you offer bulk discounts for DTF transfers?

Accepted Answer

Yep, we offer discounts for larger orders! The more you order, the better the price.

Question 42

How fast can I get my DTF transfers?

Accepted Answer

It depends on the order size, but generally, we aim to get your transfers printed and shipped to you as quickly as possible—usually within a 1-2 business days.

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